In 2008 we knew for sure, we were going to do it differently. The customer even more centrally and offer solutions for operational issues that fit the organization. The customer back at the controls, the business in the lead and IT as a facilitator of the operational processes. In practical terms, we help customers realize the ultimate customer experience towards the end customer. From activating a network connection, ordering a book or applying for a pension policy, the ultimate goal is for the client to get what he wanted in accordance with his or her expectations. We do this by sparring about the most suitable process that fits the situation, followed by the technical translation into a digital process, whereby we use our intelligent (no-code) workflow AuraPortal.
Data integration is a common issue in this process and the platform that Dovetail offers us thereby not only fits in perfectly with our integration knowledge but is also fully in line with our zero-code concept. With the knowledge that integration is increasingly becoming a challenge in a data-driven world, we see plenty of opportunities to optimally support organizations with the support of the Dovetail platform.
For more information or an exciting sparring session, we are happy to make an appointment.