Extensive digitization in and outside the sector requires insurers to transform their organizations drastically. Digital disruption is fueled by the emergence of (new) technologies that offer insurers opportunities to improve and expand their services. However, what organizational changes should they make to take full advantage of the opportunities that digitization offers?
Digitization brings new themes in the path of insurers, such as robotisation, data analytics, sensoring, artificial intelligence and blockchain. explain terms
In the digital age, customers expect more from insurers than just good prices and high-quality products and services. For example, customers want to be served at any time they want and they want to arrange more and more online. These increasing customer demands arise because customers distinguish to a lesser degree between different industries, which means that they expect insurers to provide a similar service as organizations that are far ahead of digitization – such as online retailers. Insurers are making every effort to (continue to) meet the expectations of their customers. They do this, among other things, by supplying the infrastructure for self-service, increasing online customer convenience and realizing straight through processing.
Process / Integration facility
Insurers deal with changes, requests for quotations, renewals, policies and damage reports.
It is also important that an insurer keeps an eye on when an all-risk insurance becomes redundant, when the periodic update interview with the customer is approaching, or when an underage child of the customer turns 18.